Privacy Policy

Effective Date

March 27, 2026

Overview

This website is operated by Susen(Shenzhen)jiajufang(gerenduzi).

  • Registered Address: Room 805, No. 2, Lane 7, Wuhe Road, Wuhe Community, Bantian Subdistrict, Longgang District, Shenzhen City, Guangdong Province, China
  • Admin Email: admin@sucoly.com
  • Support Email: support@sucoly.com

SUCOLY is a product-display website. We do not provide direct checkout on this site. This Privacy Policy explains how we collect, use, store, protect, and delete personal data when users visit our website, contact us, or when order-related data is processed through authorized third-party marketplace APIs.

1. Information We Collect

Depending on the scenario, we may collect the following categories:

  • Basic contact information (name, email address, phone number, company name)
  • Business communication records (inquiry messages, support history)
  • Order and fulfillment information needed for shipping and after-sales support
  • Tax-related data required for legal compliance
  • Technical and usage information (IP address, browser type, device type, access time, and basic analytics logs)
  • Marketplace API data fields that are strictly necessary for order fulfillment and tax processing

2. How We Use Information

We process data only for legitimate and limited business purposes, including:

  • Customer support and communication
  • Internal order management and fulfillment coordination
  • Tax calculation, invoicing, and compliance processing
  • Security monitoring, fraud prevention, and system maintenance
  • Service improvement and operational quality management

3. Amazon and Marketplace API Data Handling

For orders fulfilled through third-party platforms like Amazon, we strictly adhere to their respective Data Protection Policies. Any customer data (including Personally Identifiable Information - PII) retrieved via APIs is used solely for internal order fulfillment and tax calculation. This data is heavily encrypted at rest and is permanently deleted from our internal systems within 30 days of delivery. We do not sell or share this marketplace data with any external third parties.

In addition, we follow these internal controls:

  • Data minimization: only required fields are collected
  • Purpose limitation: no marketing or profiling use of marketplace API data
  • Role-based access: only authorized staff with business need can access protected data
  • Access traceability: system access and important operations are logged for audit purposes

Where required by applicable law, we process personal data based on one or more of the following legal grounds:

  • Performance of a contract or pre-contractual request
  • Compliance with legal obligations (including accounting and tax obligations)
  • Legitimate business interests (such as security and service reliability)
  • Consent, where consent is specifically required

5. Cookies and Similar Technologies

This site may use essential cookies and limited analytics technologies to support site functionality, language/session continuity, and traffic understanding. We do not use cookies to sell personal data.

You may manage cookie preferences through your browser settings. Disabling some cookies may affect portions of site functionality.

6. Data Sharing and Disclosure

We do not sell personal data. We may share limited data only when necessary with:

  • Logistics or service providers involved in fulfillment and operations
  • Professional advisors (such as legal, accounting, or tax advisors) under confidentiality obligations
  • Government or regulatory authorities when required by law, legal process, or compliance obligations

When third-party processors are used, we require them to implement appropriate confidentiality and security safeguards.

7. Data Retention and Deletion

We keep personal data only for the minimum period necessary to fulfill the purposes stated in this policy, meet contractual commitments, and satisfy legal or tax obligations. Where Amazon marketplace API data is involved, we apply the 30-day post-delivery deletion rule described above unless a longer period is legally required.

8. Data Security

We implement reasonable technical and organizational safeguards, including:

  • Encryption for sensitive data at rest and in transit where applicable
  • Access control based on role and business necessity (least privilege)
  • Internal authorization workflows and logging for critical data operations
  • Periodic review of data handling and security procedures

No internet transmission or storage system is guaranteed to be 100% secure, but we continuously improve controls to reduce risk.

9. International Data Transfers

As we serve global customers and may work with international marketplaces, data may be processed across jurisdictions. When applicable, we apply reasonable safeguards to maintain lawful and secure cross-border processing.

10. Your Privacy Rights

Subject to applicable law, you may have the right to:

  • Request access to personal data we hold about you
  • Request correction of inaccurate or incomplete data
  • Request deletion or restriction of processing in certain circumstances
  • Object to certain processing activities
  • Request a copy of applicable personal data, where required by law

To submit a privacy request, contact: admin@sucoly.com.
We will review and respond within a reasonable timeframe and in accordance with legal obligations.

11. Children’s Privacy

Our website and services are not directed to children under the age required by applicable law, and we do not knowingly collect personal data from children.

12. Policy Updates

We may update this Privacy Policy from time to time to reflect operational, legal, or platform compliance changes. The latest version will always be published on this page with an updated effective date.

13. Contact Information

For privacy, data handling, or compliance inquiries, please contact: